How billing works
Subscriptions are billed monthly through Stripe, charged on the same date each month as your initial purchase. You receive a receipt by email from Stripe after each charge. Charges appear on your statement as SHOVEL RADAR.
There is no annual contract requirement — all plans are month-to-month by default. Annual billing is available on request; see below.
Viewing your current plan
Sign in to your portal and click the Billing tab. You'll see:
- Active products and their monthly prices
- Next billing date
- Payment method on file
- Invoice history (downloadable PDFs)
Updating your payment method
In the Billing tab, click Update payment method. You'll be redirected to a Stripe-hosted page where you can enter a new card. The old card is replaced immediately and the next billing cycle charges the new card.
If your card declines, Stripe will retry once after 24 hours and once after 72 hours, and notify you by email each time. If the payment still fails after all retries, your access is suspended until a new payment method is added.
Upgrading or adding a product
To add another product to your subscription, go to the product's landing page (e.g. Products) and click Subscribe. You'll go through Stripe Checkout again — the new product is added to your account immediately and billed separately on its own monthly cycle.
To upgrade from a single-city product to a bundle, email matthew@shovelradar.com — we'll cancel the individual product and apply a prorated credit toward the bundle price.
Cancelling a subscription
To cancel, either:
- Use the Cancel button in the Billing tab of your portal, or
- Email matthew@shovelradar.com with your account email and which product to cancel.
Cancellation takes effect at the end of your current billing period. You continue receiving deliveries and portal access until that date. After the billing period ends, access is removed and no further charges occur.
Files already delivered to your inbox remain yours to keep regardless of cancellation.
Refund policy
14-day full refund on your first month. Email matthew@shovelradar.com within 14 days of your first charge and receive a full refund, no questions asked. You'll have received 1–2 deliveries by then — enough to judge fit.
After 14 days, or for any subsequent billing cycle where a delivery has shipped, payments are non-refundable. Cancel before the next renewal date to stop future billing.
Refunds are processed to your original payment method within 5–10 business days via Stripe.
Annual billing
Annual billing is available on request — it saves you 2 months per year (equivalent to 10 monthly payments for 12 months of access). Email matthew@shovelradar.com to switch. Stripe generates an annual invoice rather than monthly charges.
Annual plans are non-refundable beyond the first-month window but can be cancelled to prevent auto-renewal at year-end.
Pausing your subscription
A pause of up to 3 months is available for subscribers who are temporarily not in the market. During a pause, billing stops and no deliveries are sent — your seat and delivery history are preserved. Pauses are available once per 12-month period per subscription line.
Email matthew@shovelradar.com to request a pause and specify the duration. Billing resumes automatically when the pause period ends unless you cancel before then.
Founder pricing
The first 10 subscribers to any product receive Founder (Bronze) pricing, locked for 24 months from sign-up date. If you subscribed at Founder pricing, your price does not increase at renewal during that 24-month window. You can confirm your tier in the Billing tab — it shows "Founder" next to the product name if applicable.
Tax and invoices
Invoices are issued in CAD and do not currently include HST/GST — Shovel Radar operates below the mandatory GST registration threshold. If your accounting team needs a specific invoice format, email matthew@shovelradar.com and we'll issue it manually.