Account & getting started
Setup
Getting started
Account creation, first login via magic link, and accessing your first download. Everything you need in the first 15 minutes.
Login
Magic-link login
How passwordless login works, what to do if the email doesn't arrive, expired links, and team member sign-in issues.
Billing
Billing & plans
Managing your subscription: upgrading, cancelling, the 14-day refund window, annual billing, and pausing your account.
Refunds
Refund policy & how to request
14-day full-refund window, step-by-step email template, processing timeline, edge cases (annual plans, bundles, Québec consumer law).
Team
Team seats
Share your subscription with teammates. How to add or remove a seat, seat limits per plan, and how colleagues sign in.
Downloads
Downloading files
Portal navigation, finding your XLSX files, re-downloading past deliveries, and what to do if a file is missing.
Using the data
Workbook
Reading the data
Column definitions for the 26-column schema, how the scoring fields work, and tips for sorting and filtering to find your highest-priority leads.
Workflow
CRM import
Step-by-step: import XLSX into HubSpot, Salesforce, Pipedrive, or Excel/Google Sheets. Map columns once and re-import every Monday in 30 seconds.
Compliance
CASL compliance
Using the data for cold calling and email outreach compliantly. CASL-safe template language, required footers, and when implied consent applies.
Data
Data freshness
Refresh cadence per product type, typical data age at delivery, and how the data window grows over time for long-term subscribers.
Privacy
Data deletion requests
How to request removal of your business's records from Shovel Radar deliverables. PIPEDA-compliant process with 24-hour turnaround.
Products & coverage
Products
Understanding products
Slices vs bundles, the strict-subset rule, product families by trade, and how to choose the right product for your business.
Cities
City coverage
Which of the 382 Canadian cities are covered, coverage tiers by depth, how to find products for your city, and how to request a new city.
More resources
Guide
Reading a Canadian building permit
What each permit field means, how to spot high-value projects, and the 5-minute READ ME walkthrough for your first Monday delivery.
Timing
When to call (construction phases)
The full phase chart: when a sub-trade should call, before vs after each inspection milestone. Avoids the "called too early" failure mode.
Workflow
Build a permit-to-CRM workflow
Weekly Excel to HubSpot / Pipedrive / Sheets. Includes a Zapier recipe and no-code template.
Federal
Federal procurement 101
CanadaBuys, MERX, sole-source notices, Indigenous procurement set-asides. How to qualify for federal work.
Integrations
Slack / MS Teams / Zapier
Side-channel delivery setup. Get your weekly Excel announcement in Slack instead of, or alongside, email.
Referral
Refer + get a month free
Your referral link, how attribution works, and the month-free credit for both sides.